Hey Utilities! – Are you getting the most from your program manager and energy efficiency programs?
You have invested $ millions in upgraded metering and data collection systems for end users over the last several years. High interval energy use data is available on the majority of your commercial and industrial customers and perhaps a good percentage of your residential load. This information can provide substantial insight into which customers might be most appropriate for your efficiency programs.
Why then is your program manager not taking advantage of this wealth of information that can be used to reduce the costs of the programs, dramatically increase the effectiveness and monitor the results?
Agilis Energy’s customer portfolio solutions can be used for enhanced Customer Segmentation, Customer Service and Improved Customer Satisfaction.
Customer Segmentation: Our application can quickly identify specific commercial customers that are “outliers” compared to similar facilities within your territory. This can be crucial in pinpointing key candidates for energy efficiency programs and offer specific energy reduction programs based on their profile. Agilis can run analytics on thousands of your customers in a fraction of the time of other solutions that are available.
Customer Service: Agilis can integrate our application into your contact center CIS. This will equip your contact center specialists with actionable data based on interval meter data during calls such as high bill complaints or inquiries into how to better manage their energy usage. It will also give you the advantage of offering specific energy efficiency programs instead of relying on traditional marketing outreach programs that are costly and have low adoption rates. You can now turn an inbound customer call into an opportunity to enroll them in your specific energy efficiency audits and programs. This will greatly enhance your ability to reach your energy reduction goals by enrolling more commercial customers.
Improve Customer Satisfaction: Customer segmentation gives you the power to proactively approach your commercial customers that are looking to save money in this tough economy. It has been proven time after time that the utility brand and image is enhanced when you reach out to these businesses to help them with their bottom line. You will become the trusted advisor.
Give us a call and we’d be pleased to show you how we can quickly evaluate your customer base, target ideal program candidates, provide results in a visual, geospatial format and measure and verify the results.